SOLOGEAR is the first supplier and manufacturer of electronic self-balancing products to enter the Canadian market in 2012. Our brand is strictly sold in department stores such as Best Buy, Sears, Shop.ca, Staples, The Bay, etc.... We've also partnered up with incentive programs such as TD, RBC and Aeroplan where you can redeem your credit card points for a SOLOGEAR.
SOLOGEAR is compliant with applicable safety standards including UN 38.3, UL 1642 and UL 60950-1. We take all security verification to the utmost importance.
SOLOGEAR is a registered trademarked company and is only sold through our exclusive reputable retail partners. Any SOLOGEAR sold through Amazon, eBay, and other resallers not listed in our 'Store Locator' are not authorized vendors.
We team up with stores accross North America where we do allow potential riders to try out our devices; whether it be our M-series, our K-series or our base model G-series we will find the model best suited for every riders' needs.
SOLOGEAR~ Always innovating never immitating
SOLOGEAR’s warranty applies to manufacturing defects affecting its products which existed at the time of the purchase of the product, that are non-apparent, and are unknown to the buyer. The warranty period depends on the model purchased, please see in the description of each of 'Our Models' for the warranty period. This warranty will not apply to any damages and/or losses caused by incorrect use or maintenance of the product. The manufacturer is therefore not liable for damages to the product or material, economic and/or physical damages or losses caused by incorrect use or maintenance of the product. If the buyer considers that the product is affected by a defect, the buyer should return the product to the point of purchase or send and email to email@example.com. Should the buyer decide to send an email to firstname.lastname@example.org, a description of alleged problem should be included in the email and a proof of purchase as well as the picture clearly illustrating the alleged defect should be attached to the email. The buyer should also return the product to SOLOGEAR at his/her own expense. After product inspection, if the warranty applies, SOLOGEAR will repair or replace the product free of charge.
Do not charge your unit overnight or when you are not able to observe the unit.
Only use the charger provided to you with the purchase of your device.
Charge and store in an open dry area away from combustibles (meaning items that can catch fire).
Do not charge directly after riding. Let the device cool for an hour before charging.
If giving a hoverboard to someone as a gift, leave it in its partially charged state. Do not take it out of the package to bring it to a full charge and then wrap it back up. Often, the product comes partially charged. Leave it in that state until it is ready to be used.
Do not ride near vehicular traffic.
This tip needs to be reiterated: It is important to wear safety gear when using a hoverboard. We recommend the same safety gear that you would wear when riding a skateboard -- a skateboard helmet, and knee and elbow pads and wrist guards for protection from falls
Ready to roll? Contact us!
Customer service hours:
Mon-Fri: 9:00am to 4:30pm (EST)
Sat: 9:00am to 12:00pm (EST)
3737 St-Jacques, C103